At Rawana, your satisfaction is our priority. That’s why we strive to provide high-quality products and a smooth and safe shopping experience. We offer a flexible return policy to ensure your peace of mind when shopping from our online store.
First: Return Conditions
We accept returns in the following cases:
If the item is damaged or has a manufacturing defect upon receipt.
If a different product was sent than the one ordered.
If the product has not been used, is in its original condition, and includes all accessories and original packaging.
Second: Return Period
You can submit a return request within 7 days from the date of receipt of the order.
After this period has expired, we unfortunately cannot accept any return requests.
Third: Non-Returnable Items
Products that have been used or removed from their original packaging.
Discounted items included in sales or clearance items, unless they are damaged or not as described.
Promotional Gifts.
Fourth: Steps for Requesting a Return
Contact us via email: returns@rawanastore.com or through the “Contact Us” form.
Provide us with your order number, photos of the product, and the reason for the return.
After reviewing the case, return instructions will be sent to you via email.
Once the returned product is received and inspected, acceptance or rejection will be confirmed.
Fifth: Refund
If the return is approved, the amount will be refunded using the same method of payment within a maximum of 10 business days.
Refunds do not include shipping costs unless the error is ours.
Sixth: Shipping upon Return
The customer bears the shipping costs upon return, unless the product is defective or a mistake is ours.
Always at Your Service
If you have any questions regarding our return policy, do not hesitate to contact us via:
📧 info@yagopglobal.com
📞 or through the “Contact Us” page on our website.